Shipping
muzi ᴡᴏʀᴋꜱ products are shipped from Atlanta, Georgia. Delivery times vary by destination. We currently offer free ground shipping on orders $50+ within the US. Tracking information is sent via email.
Holidays may affect shipment times. We are out adventuring on these state holidays: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Good Friday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day.
Batteries
Lithium batteries not installed inside a device can only be shipped via ground and only within the US.
Shipping Carriers
We ship with USPS and UPS, depending on the package and the delivery location. If you have any delivery issues with either of these carriers please let us know prior to ordering so we can assist in making sure all the info needed for a safe and secure delivery is included with your shipment label.
Generally our shipping options for domestic orders will utilize these services:
- Economy – USPS Ground
- Standard – UPS Ground or USPS Priority
International Shipping
Countries we currently ship to include: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, UAE, UK.
If you are in a different country, get in touch and we'll see what options we have.
USPS International can take 1-3 weeks.
DHL Express is usually 3-10 business days.
Note: any customs or duties due at the recipient country is the sole responsibility of the buyer. Check your local laws before making an order.
Lost or damaged packages
We are not responsible for lost, missing, miss-delivered or stolen packages once they have left our workshop and show an acceptance scan by our shipping partners. If you choose to purchase shipping insurance at checkout, the insurance policy is between the buyer and the shipping company, we are not part of that process.